Adam F Bdk
map-marker Delhi, Michigan

Complaint that Lansing Franchize isn't fixing

Weed Man Usa - Complaint that Lansing Franchize isn't fixing
Weed Man Usa - Complaint that Lansing Franchize isn't fixing - Image 2
The company sprayed my entire food garden and flowers along privacy fence and killed them. It took years to get it that way. They lie about service done, refuse to shut gates. They were to come and talk with about the garden and that was a week ago and has now stopped communicating. I want my service cancelled and the garden and flowers fixed my money back as well.
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Preferred solution: Full refund

David A Evp

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Verified Reviewer
| map-marker Sandy Springs, Georgia

No response to wrong application.

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Weed Man Usa - No response to wrong application.
They did the opposite of what I requested and had a horrible follow-up! They rarely answer the phone and never give a manager's name obviously to many problems they avoid customers. Goats do better on lawns than these slackers.
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Loss:
$2000
Pros:
  • Bice pictures in ad
Cons:
  • Vague if any follow up

Preferred solution: Fix the mess you made.

User's recommendation: Don’t use Weedman.

Mearia H

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Roswell, Georgia

Non treatment of Services

Weed Man Usa - Non treatment of Services
Weed Man Usa - Non treatment of Services - Image 2
Weed Man Usa - Non treatment of Services - Image 3
Weed Man Usa - Non treatment of Services - Image 4

This company has been to my home in Marietta numerous times and still never provided a service. I have spoke to only two representatives in setting this particular weed treatment up for my backyard.

So far they have done no such thing here at my property they only leave door hangers on your door and pretend they have provided a service. They have charge my account $29 and another one of $61. They dont come out to do any particular work that they claim.

They supposed to take pictures once a service have been done and still, I have not seen any particular pictures. I would definitely not recommended service for anyone to have them to come out to also rip them off of acting like they are doing a weed treatment for you.

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Loss:
$90
Cons:
  • False on providing services

Preferred solution: Full refund

User's recommendation: Don’t use them

Anonymous
map-marker Murrells Inlet, South Carolina

Killed my lawn and won't even come out and acknowledge.

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Knocked on my door and talked me into service. I mentioned just planted new seed and lawn was in germination. Told wouldn't harm. Killed whole lawn and they wouldn't even acknowledge. 3 neighbors lawns also damaged with them canceling also and one paying for new lawn laid. Worst company I have ever dealt with. All they want is a sale
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User's recommendation: Never

Randall Y Gof

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Verified Reviewer
| map-marker New York, New York

Poor Service

We have used this service for thrre years and my neighbors untreated grass looks better than mine. We have had problems with weeds the whole time we have used this service and every time they would say it was because it was just now taking effect. Very bad customer service also.
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User's recommendation: Do not use this service !!!

Joanne S Dyz

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Verified Reviewer
| map-marker Charlotte, North Carolina

TERRIBLE ! THE WORST!

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Weed Man Usa - TERRIBLE ! THE WORST!
My property is adjacent to a property that was treated, and they completely damaged my yard and left!
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Loss:
$200
Cons:
  • Everything they do

Preferred solution: REPAIR

User's recommendation: DO NOT USE

Alixandria Rqs

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Verified Reviewer
| map-marker Charlotte, North Carolina

Cancel my service

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Trying to cancel my service but they dont seem to allow it its the worst service on the phone Ive ever seen
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User's recommendation: Don’t use them

Vahid S Zwh

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Verified Reviewer

Stealing SSO

Weedman Lawn Care and their bill collectors has stolen my SSO and report a late payment on a lawn service. They damaged my lawn and never credited me. Identity theft and unauthorized access to SSO. Shame on them.
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Cons:
  • Stolen my sso

Preferred solution: Apology, clean my credit report and pay for damages caused in credit report. Government should be looking at them.

User's recommendation: Never use them

Andrew D Fvq

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Verified Reviewer
| map-marker Timmins, Ontario

Inept customer service and management

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I've used Weedman for a couple of years now. It was always kind of hit or miss but promising at times.

At our current house, they promised to get the Dallis grass and weeds under control as well as help with fertilization and growth. Haven't really gotten either. The weeds are still coming back, the Dallis grass is actually worse.

TLDR: they talk a good game but fail to live up to any meaningful expectations. Continue on if you want a thorough review.

I asked for someone experienced to come out to discuss my issues with growth, weeds, the overpopulation of Dallis grass and my perceived lack of product being applied during treatments (there are cameras around the house and have noticed the lackadaisical approach to applying the product).

The first question was how often the yard was cut.

I said every week to two weeks depending on growth. His response was grass should be cut every 7-10 days. Not sure why this was entirely relevant since my yard is generally maintained within that window. Furthermore, if there's little to no growth, then cutting will do no good.

The manager that came out basically insinuated that it was my fault, that this was a partnership between client and provider... He also mentioned that the yard had an abundance of thatch which we really don't have here. Dethatching at least in my experience is when there is roughly an inch or more of thatch growth that blocks water and nutrients from being effective. There are a couple of sections that could be loosely considered thatch that are only a few inches in diameter in a single 1/8 inch layer at best.

I presume that's why aeration is more widely used here.

I wanted them to apply additional applications per the agreement (the second time that I had to request this and was never previously completed) and come up with a better plan that suits my property and instead I got a lecture that I didn't ask for even though I politely made it clear I was inordinately busy and that I just needed them to do what they were hired to do but the response was that because I didn't want to sit there and listen to him drone on for an extended length of time listening to his inane commentary that maybe we were not a good fit.

You sir are correct, I find Weed Man services to not be a good fit and I would not recommend your products and services. I would actively discourage others from pursuing products and services from Weed Man as well.

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Pros:
  • Semi decent availability
Cons:
  • Fails to meet expectations or agreements
  • Poor customer service
  • Poor leadership

Preferred solution: Full refund

User's recommendation: Your money is better spent elsewhere

Norma J Aoe

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Verified Reviewer

The service we are getting we have been useing weed man for 5 years

We have Turf bot not working about 2 months and we are having weeds about 12in tall .we need to talk to someone who can get this resolved .weed man has been out here many times and turf bot still not working There are other issues also to much to text .we need a phone call from someone
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Pros:
  • Were good at first
Cons:
  • Did not follow up on issues

Preferred solution: The lawn repaired

User's recommendation: We have recommended to our neighbors and friends

Lori G Xjf

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Verified Reviewer

Mad ...lawn looks worse than it ever did

Weed Man Usa - Mad ...lawn looks worse than it ever did
I have more weeds now with weed man...this was a gift from my daughter so I wouldn't have to work so hard...I'm working harder to try and fix!
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Preferred solution: Full refund

User's recommendation: Do it yourself!

1 comment
Guest

They also destroyed my nice green lawn. Each time they came I had more weeds. My lawn is a disaster.

Ananth Qqx
map-marker Franklin, Tennessee

The worst, rude service I’ve had in a long long time. Stay away.

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Called about a concern. 3 weeks later I call again. Ask for a supervisor to call me. three work days late I get his calm and explains my dissatisfaction on the service and result. Cancelled my contract and asked for a refund. A day or two later I got a call from someone in this office who was obnoxious, and rude. Called me at 5:55 pm cst (dinner). asked what happened I told the. Then he just wanted to know what it would take to get my business back right now. When I said nothing he muttered something rude so I hung up. I expect to get my refund asap.
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User's recommendation: Don’t use them

Shaquille Gyn

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Verified Reviewer
| map-marker Weehawken Township, New Jersey

Terrible service not happy when came to service property looks worse and not happy how I been treated

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I am out to do the job. Whoever came to the terrible job. I didn't do what I prescribe to do. Call back to complain. I wait now over 10 days for them to come back. No response no anything finally messages no call back anything bad service I thought I can trust account on there to do my job with a good painter do and he did not Need to come back to rectify it
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User's recommendation: No !!!!

Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Jun 8, 2022

How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.

John Perry
John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.

Douglas L Xyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greer, South Carolina

Horrible customer service

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Updated by user Aug 08, 2022

Spoke with James Frazer the owner of Weedman. Said he would look into my claim and get back to me the next day.

That Was over a week ago.

James spouts off about core values of his company. It is apparent by his actions, that core values play no part in his business...

Original review Jul 08, 2022
I now have more weeds on my lawn after four treatments with weed man, then when I begin using their service. I have had them out repeatedly for service calls and their product is inferior.

Trying to complain to their customer service team is useless, because no one returned your calls. Asking for a refund has been an uphill battle, even with photographs of various different weed species illustrated In photographs submitted to the company.

Managers offer a refund in one conversation, and the next conversation they dont remember promising you a refund. Other managers just simply dont return phone calls.
View full review
Loss:
$600
Pros:
  • Easy to find
Cons:
  • Inferior product
  • Poor leadership
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Enter into an agreement knowing that you will never get a refund if dissatisfied

Anonymous
map-marker Dallas, Georgia

Bad service!

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Bad service never did the work. Look from my camera system. But quick seen you a bill and run your credit card.
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Anonymous
map-marker Lexington, Kentucky

Everything is good but send my bill to collection with informing me.

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I never get my bill aur call for $408 and suddenly I received a letter from collection department for pending bill for $408. Before I always received call for bill pay but not for this bill. That is so bad. Now i am waiting call from collection department for settlement but its one week i did not get call back and i did call them.
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